Privacy Policy

At Printasho, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, use our services, or communicate with us.

By using our website, you agree to the practices described in this Privacy Policy, subject to applicable laws.

1. Information We Collect

We may collect the following categories of information when you interact with our website.

Personal Information

Full name
Email address
Mobile number
Billing and shipping address
Order details and purchase history
Payment transaction details and payment status

Account Information

If you create an account, we may collect your login details and information associated with your account.

Personalized Product Information

When you order customized gifts, we may collect photographs, names, messages, artwork, designs, and other content you provide for personalization.

You are responsible for ensuring that you have the necessary rights and permissions to upload photographs, artwork, or other content belonging to you or other individuals.

Technical Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and device information
Operating system
Pages visited and interactions with our website
Referral sources and browsing activity
Cookies and similar tracking technologies

2. How We Use Your Information

We may use your information to:

Process, confirm, and deliver your orders.
Create and personalize products according to your instructions.
Process payments, refunds, cancellations, and returns.
Communicate order updates, delivery notifications, and customer support responses.
Send promotional emails, offers, and product announcements where permitted by law and subject to your preferences.
Improve our website, products, services, and shopping experience.
Detect, investigate, and prevent fraud, misuse, and unauthorized transactions.
Maintain business records and comply with legal, tax, accounting, and regulatory obligations.
Resolve disputes and enforce our terms and conditions.

3. Payments and Payment Security

Payments made through our website may be processed by third-party payment service providers.

Printasho does not intentionally store complete payment card numbers or card security codes on its own systems. Payment providers may collect and process payment information according to their own privacy policies and security practices.

We take reasonable measures to protect transaction information, but no online transmission or storage system can be guaranteed to be completely secure.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support essential website functions, remember preferences, maintain shopping cart information, understand website usage, and improve the customer experience.

Depending on your settings and applicable law, cookies may also be used for analytics, advertising, and marketing purposes.

You can manage cookies through your browser settings and, where available, our cookie preference tools. Disabling certain cookies may affect some website features.

5. How We Share Your Information

We do not sell your personal information in exchange for money. We may share information with trusted third parties when necessary for legitimate business purposes, including:

Shopify: To host and operate our online store and support e-commerce functionality.
Payment providers: To process payments, refunds, and transaction verification.
Shipping and logistics partners: To deliver your purchases and provide tracking updates.
Manufacturing and personalization partners: To produce customized products according to your order instructions.
Technology and service providers: To support website hosting, analytics, communications, customer support, and security.
Marketing providers: To deliver communications and campaigns where permitted by law and your preferences.
Legal and regulatory authorities: When disclosure is required by law or necessary to protect our rights, customers, or business.

We expect service providers to handle personal information in accordance with applicable legal requirements and their contractual obligations.

6. Photographs and Customized Content

Printasho offers personalized products that may require you to upload photographs, artwork, names, or personal messages.

We use this content to fulfil your customization requests, produce your products, and provide related customer support.

We do not intend to use customer-uploaded photographs or personalized content for public marketing or promotional purposes without appropriate permission, unless otherwise permitted by applicable law.

We may retain uploaded content for as long as reasonably necessary to complete your order, handle customer service issues, manage returns or reprints, meet legal obligations, or resolve disputes. We may delete or anonymize it when it is no longer required, subject to applicable law and legitimate retention needs.

Please avoid uploading sensitive personal information unless it is necessary for your order.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, accounting, tax compliance, fraud prevention, and dispute resolution.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

When information is no longer needed, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, where appropriate.

8. Data Security

We use reasonable technical, organizational, and administrative safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or data storage is entirely secure. We cannot guarantee absolute security, but we strive to maintain appropriate safeguards and respond to security incidents in accordance with applicable law.

9. Your Privacy Rights and Choices

Depending on applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information, subject to legal retention requirements.
Withdraw consent where processing is based on consent.
Unsubscribe from promotional emails using the unsubscribe link or by contacting us.
Raise a complaint regarding our handling of your personal information.

To exercise an applicable privacy right, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

Transactional messages relating to an order, payment, or delivery may still be sent when necessary, even if you unsubscribe from promotional communications.

10. Children's Privacy

Our website is intended for people who can legally make purchases under applicable law. We do not knowingly collect personal information directly from children in violation of applicable legal requirements.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

These third parties operate under their own privacy policies and practices. Printasho is not responsible for the privacy, security, or content practices of external websites that we do not control.

We encourage you to review the relevant privacy policies before sharing information with third parties.

12. International Data Transfers

Some of our service providers may process or store information in countries other than your country of residence.

Where personal information is transferred internationally, we will take steps required by applicable law to ensure that the transfer and subsequent processing are appropriately protected.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or applicable legal requirements.

Any revised version will be published on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how your information is handled, please contact us. We will review your request and respond in accordance with applicable law.